Help & Support

Email us at support@ted3im.com. We usually reply within 48 business hours. Please include the email address linked to your account so we can help faster.

If you can't sign in, check your email and password, or use the "Forgot password" option. Also make sure you have confirmed your email address.

You can view and manage your subscription from your profile. For any billing or refund question, contact us with your account email address.

If a video will not play: check your internet connection, update the app, then restart it. If the problem continues, contact us describing your device and the issue.

The parent dashboard lets you follow your child's scores, response times and progress at any time.

You can request deletion of your account and personal data at any time by emailing support@ted3im.com. We will process your request as soon as possible.